Refund Policy

At Sand Strokes, we understand that sometimes things do not always work out as planned. That's why we have a transparent and customer-centric refund policy in place. Our aim is to provide you with the best possible service and ensure complete satisfaction.

Eligibility for Refund

You may be eligible for a refund under the following conditions:
1. Product Defect: If you receive a defective product, we are committed to replacing it or offering a full refund. Please make sure to contact our customer support team within 15 days of receiving the item and provide necessary proof, such as photographs or videos, demonstrating the defect.
2. Order Cancellation: Should you change your mind about your order, you can request a cancellation within 24 hours of making the purchase. After this period, the cancellation request may not be possible if the order is already being processed or shipped.
3. Service Dissatisfaction: If you are dissatisfied with our services, kindly reach out to sandstrokes.sup@gmail.com within 7 days of availing the service. We will thoroughly review your case and handle it on a case-by-case basis, striving to find a satisfactory solution for both parties.

Non-Refundable Items and Services

While we strive to accommodate everyone's needs, there are certain items and services that are non-refundable. These include:

  • Customized or Personalized Products: Products that have been custom-made or personalized according to your specifications cannot be returned or refunded unless they arrive defective or damaged.

  • Expired Refund Period: Refund requests made after the specified timeframes mentioned above may not be considered unless there are exceptional circumstances.

Refund Process

To initiate a refund, kindly follow these steps:
1. Contact us via email sandstrokes.sup@gmail.com. Please provide your order details, reason for refund, and any necessary supporting evidence.
2. Our customer support representative will carefully evaluate your request and guide you through the refund process. They may request additional information or evidence to validate your claim if required.
3. Once your refund request is approved, we will process the refund within 7 business days.